Privacy Policy - SwabiLaundry
Effective Date: 2/17/2025
Website: swabilaundry.ae
Email: info@swabilaundry.ae
At SwabiLaundry, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our laundry and dry cleaning services in Dubai.
1. Information We Collect
When you use our laundry services in Dubai, we may collect the following types of information:
- Personal Information: This includes your name, phone number, email address, and delivery address to ensure smooth service delivery.
- Order Details: Information related to your laundry preferences, service type, and specific requests for washing, ironing, or dry cleaning.
- Payment Information: While we do not store payment details, our third-party payment providers securely process transactions.
- Website Usage Data: We collect information on how visitors interact with our website to improve user experience and optimize services.
- Device & Browser Information: IP address, browser type, and operating system to enhance security and prevent fraud.
- Communication Data: If you contact us via email or live chat, we may store correspondence to improve customer support.
2. How We Use Your Information
We use your information to:
- Provide and improve our laundry and dry cleaning services in Dubai.
- Process and deliver your laundry orders efficiently, ensuring on-time pickup and drop-off.
- Send order confirmations, delivery notifications, and promotional offers.
- Enhance website functionality, optimize service performance, and analyze customer preferences.
- Maintain security and prevent fraudulent transactions.
- Personalize your experience by remembering your laundry preferences.
- Comply with legal and regulatory requirements.
3. Data Security
We take strong security measures to protect your data from unauthorized access, alteration, or disclosure. Our safeguards include:
- Secure Socket Layer (SSL) Encryption: Protects data transmission between your browser and our website.
- Restricted Access: Only authorized personnel can access customer information.
- Regular Security Audits: To identify and address potential vulnerabilities.
- Third-Party Payment Security: We work with trusted payment providers that comply with industry security standards.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share information with:
- Delivery Partners: To ensure seamless laundry pickup and delivery.
- Payment Processors: To securely process online transactions.
- Service Providers: For technical support, marketing, and customer service enhancements.
- Legal Authorities: If required by law for compliance or fraud prevention.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us:
- Recognize returning customers and personalize experiences.
- Track website performance and improve navigation.
- Provide relevant promotional content and offers.
You can modify your browser settings to decline cookies, but this may affect website functionality.
6. Your Rights and Choices
You have the right to:
- Access Your Data: Request details on the personal information we store.
- Update Your Information: Modify incorrect or outdated data.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
- Request Data Deletion: Under applicable laws, request the deletion of your personal data.
- Restrict Processing: Limit how we use your personal information.
To exercise any of these rights, please contact us at info@swabilaundry.ae.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal information.
8. Retention of Your Information
We retain your data for as long as necessary to:
- Provide our laundry services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Once no longer required, your data is securely deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or need further assistance, please contact us:
📧 Email: swabi.laundry@gmail.com
🌐 Website: swabilaundry.ae
📞 Phone: +971 58 992 0080
By using our services, you agree to this Privacy Policy. Thank you for trusting SwabiLaundry – Your reliable laundry service in Dubai!
